The CEO of United Airlines has apologised for the ‘truly horrific’ removal of a passenger from an overbooked flight.
Oscar Munoz said he “continues to be disturbed” by the incident, during which a passenger was forcibly dragged, screaming, off a plane.
He said the company would “fix what’s broken so it never happens again”.
United’s parent company’s share price plummeted on Tuesday after a video of the incident went viral on Twitter.
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