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United Airlines boss sorry for 'horrific' incident

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The CEO of United Airlines has apologised for the ‘truly horrific’ removal of a passenger from an overbooked flight.

Oscar Munoz said he “continues to be disturbed” by the incident, during which a passenger was forcibly dragged, screaming, off a plane.

He said the company would “fix what’s broken so it never happens again”.

United’s parent company’s share price plummeted on Tuesday after a video of the incident went viral on Twitter.


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